Buyer Terms & Conditions

    Your rights and obligations as a buyer on Part Sync.

    Last updated: 28th October 2025

    Account & Eligibility

    • B2B trade accounts only - registered UK business required
    • Must be 18 years or older
    • Geographic restriction: UK-only operations
    • VAT registration optional but recommended for reclaiming VAT

    Quote Request Process

    • Submit quote requests via the platform
    • Quote acceptance window: 16 working hours (calculated Monday-Friday, 9am-5pm)
    • Subscription-based quote allowances with overage fees for additional requests
    • Suppliers are not obligated to respond to quote requests

    Payment Obligations

    • Upfront payment via Stripe when placing order
    • Multi-supplier checkout supported
    • Refunds issued to original payment method
    • Monthly membership fees plus overage charges apply

    Delivery Acceptance

    An authorized representative must accept delivery (Director, Business Owner, or Manager).

    Delivery Methods & Timeframes:

    • Collection: Up to 5 working days to collect from supplier's address
    • Express Postage (Next Day): Maximum 10 working days (unless revised delivery date agreed, up to +14 days)
    • Local Van (2 Hours): 2 working hours maximum from order confirmation
    • Local Van (Same Day): Same working day delivery

    Delivery method selected at quote stage cannot be changed after payment.

    Delivery Failures

    • Buyer Not Present (Courier): Supplier may charge re-delivery fee (maximum 50% of product value, proof of costs required)
    • Damaged in Transit: Return at buyer's cost, supplier issues full refund (supplier pursues courier claim)
    • Lost in Transit: Supplier liable, buyer receives full refund
    • Missed Timeframes: Buyer eligible for refund if supplier fails to meet delivery SLA

    Returns Process

    14 calendar days return window from delivery date.

    How to Return:

    1. Contact supplier via internal messaging system
    2. Supplier reviews and approves/rejects return request
    3. Buyer pays all return shipping costs
    4. Buyer responsible for item until safely received by supplier

    Return Methods:

    • Courier orders: Return by courier with full insurance covering product value
    • Local van orders: Supplier collects from buyer
    • Collection orders: Return to supplier's collection address

    Return Conditions

    Acceptable Returns:

    • Change of mind (within 14 days, unused)
    • Wrong part delivered
    • Damaged on arrival
    • Faulty on fitment/testing

    Non-Returnable Items:

    • Sealed products that have been opened (e.g., engine oil, hygiene products)
    • Parts that have been used/fitted to vehicle (unless faulty within 14 days)
    • Special order items marked as non-returnable at quote stage

    Partial Refunds:

    Supplier may issue partial refund if:

    • Item returned in different condition than sent
    • Wrong item returned
    • Opened sealed products (maximum 50% deduction, photographic evidence required)
    • Surcharge products (e.g., turbo core charges refunded separately)

    Refunds

    • Supplier inspects returned item within 5 working days
    • Refund issued to original payment method via Stripe
    • Full refund standard (unless partial refund justified with evidence)
    • Extended processing time if dispute escalated

    Warranties

    • Warranty terms set by supplier at point of sale (typically 3-12 months for used parts)
    • Warranty contract between buyer and supplier (Part Sync not liable)
    • Contact supplier first for all warranty claims
    • Supplier handles part replacements/repairs

    Common Exclusions:

    • Wear and tear
    • Improper fitment/installation
    • Excessive usage (taxi/track/motorsport/emergency vehicles)
    • Incorrect vehicle application

    Dispute Resolution

    Escalation Process:

    1. Contact supplier first via internal messaging
    2. Supplier has 5 working days to respond
    3. If no response or unresolved: escalate to Part Sync Escalation Team
    4. Part Sync mediates disputes (contract remains between buyer and supplier)

    Legal Escalation Hierarchy:

    • Under £10,000: Small Claims Court
    • £10,000-£50,000: Arbitration (LCIA rules, London, English language)
    • Over £50,000 or injunctive relief: High Court of Justice (England & Wales)

    Communication Standards

    • All written communication must be via Part Sync internal messaging system
    • Part Sync can view messages for compliance/escalation purposes
    • Off-platform transactions prohibited (post-marketplace launch)

    Buyer Liability

    • False claims: Legal pursuit + supplier/platform legal fees + compensation
    • Chargebacks: Full transactional value clawback + chargeback fees (use dispute process instead)
    • Maximum liability to Part Sync: 1 month membership fee

    Account Termination

    • Buyer can terminate with 30 days written notice
    • Active orders must be fulfilled or refunded before termination
    • Data retention: 7 months personal data, 24 months audit/chat/support, 84 months orders/invoicing

    Contact Us

    If you have any questions about these Buyer Terms, please contact us:

    Email: info@partsync.co.uk

    Phone: 01282 911310