Warranties Policy

    What's covered and who's responsible for warranties.

    Last updated: 28th October 2025

    Part Sync's Position

    Part Sync offers NO warranty

    • We are a platform facilitator, not a seller
    • All warranty contracts are between buyer and supplier
    • Part Sync has no liability for part quality, authenticity, or compatibility

    Warranty Framework

    Warranty terms are set by suppliers and displayed clearly at the point of sale.

    Typical Warranty Periods:

    • Used Parts: 3-12 months (supplier-specific)
    • New Parts: Manufacturer warranty passed through supplier
    • Warranty period shown on each quote and order
    • Supplier sets warranty length at their discretion

    Making a Warranty Claim

    1. Contact Supplier First: All warranty claims must start with the supplier
    2. Use Internal Messaging: Contact supplier via Part Sync messaging system
    3. Provide Evidence: Photos, descriptions, fault details
    4. Supplier Assessment: Supplier reviews claim and determines next steps
    5. Resolution: Replacement, repair, or refund (supplier's decision)

    Supplier Warranty Obligations

    • First point of contact for all warranty claims
    • Handle part replacements/repairs directly with buyer
    • Process warranty claims within reasonable timeframes
    • Honor warranty period stated at point of sale
    • Pass on manufacturer warranties for new parts

    Manufacturer Warranties

    • New parts typically come with manufacturer warranties
    • Supplier is responsible for facilitating manufacturer warranty claims
    • Buyer must work with supplier (not directly with manufacturer)
    • Supplier handles all warranty administration

    Common Warranty Exclusions

    The following are typically excluded from warranty coverage (supplier-specific):

    • Wear and Tear: Normal degradation from regular use
    • Improper Fitment: Incorrect installation or incompatible fitment
    • Excessive Usage:
      • Taxi/private hire vehicles
      • Track day/racing/motorsport use
      • Emergency vehicles (police, ambulance, fire)
      • Commercial heavy-duty use beyond part specification
    • Incorrect Vehicle Application: Part fitted to wrong vehicle or incompatible model
    • Buyer Negligence: Damage from poor maintenance, abuse, or neglect
    • Modifications: Parts that have been modified or altered
    • External Damage: Damage caused by other vehicle components or accidents

    What Part Sync Does NOT Guarantee

    • Part Authenticity: We do not supply or sell parts ourselves. Suppliers are responsible for part authenticity.
    • Supplier Legitimacy: While we vet suppliers using identity checks, Stripe Radar, and other measures, we cannot guarantee absolute legitimacy.
    • Part Compatibility: Buyers (trade professionals) are responsible for ensuring part compatibility with their vehicle.
    • Part Quality: Quality disputes are between buyer and supplier.

    Vetting Measures

    While we don't guarantee suppliers, Part Sync implements multiple vetting measures to reduce risk:

    • Identity verification via Stripe Identity
    • Stripe Radar fraud detection
    • Business registration verification
    • VAT registration checks
    • Regulatory compliance verification (ELV, ATF, etc.)
    • Ongoing performance monitoring

    Warranty Disputes

    If you have a warranty dispute with a supplier:

    1. Contact supplier via internal messaging
    2. Provide detailed evidence of fault
    3. Supplier has 5 working days to respond
    4. If unresolved, escalate to Part Sync Escalation Team
    5. Part Sync will mediate but contract remains between buyer and supplier

    Post-Termination Warranties

    If a supplier closes their account:

    • Supplier remains legally liable for warranty obligations
    • Supplier must provide alternative contact method for warranty claims
    • Part Sync facilitates contact for 24 months post-termination
    • Long-term warranties continue beyond supplier's account closure

    Contact Us

    If you have any questions about warranties, please contact us:

    Email: info@partsync.co.uk

    Phone: 01282 911310