Liability & Disclaimers

Part Sync's Limited Liability

Supplier Liability

Part Defects:

• Supplier liable up to transactional value of specific part
• NOT LIABLE for consequential damages
• Example: £100 part causes £5,000 engine damage = £100 max liability

Mis-Described Parts:

• Supplier liable up to transactional value of specific part
• Buyer entitled to return and full refund
• Supplier responsible for any return shipping costs if part mis-described

Delivery Failures:

• Supplier liable up to transactional value of specific part
• Reduced liability if delivery late but completed
• Full refund if delivery fails completely
• Supplier pursues courier for lost/damaged items

Transit Risk:

• Supplier bears risk during transit
• Liable until delivery confirmation or successful collection
• Must have appropriate courier insurance for high-value items

Buyer Liability

False Claims:

• Buyer liable for legal pursuit costs
• Supplier and/or Part Sync legal fees
• Compensation for damages
• Possible account termination

Payment Disputes & Chargebacks:

• Buyers must use internal dispute process
• Chargebacks without attempting resolution:
  • Full transactional value clawed back from supplier
  • Chargeback fees passed on
  • Possible account suspension

Return Responsibility:

• Buyer pays all return shipping costs (except mis-described parts)
• Buyer responsible for item until received by supplier
• Must use appropriate packaging and insurance
• Liable for damage during return transit (if inadequate packaging)

Data Security - Shared Responsibility

Part Sync implements industry-standard security measures, but users must also take precautions:

User Obligations:

• Enable 2FA (email OTP) on account
• Use secure, unique passwords
• Do not save login credentials on shared computers
• Use password-protected devices
• Maintain up-to-date antivirus software
• Keep devices virus-free and secure
• Do not share account credentials
• Report suspicious activity immediately

Reduced Liability:

Part Sync's liability is reduced or eliminated if user fails to follow security best practices and account is compromised as a result.

Force Majeure

Neither party (Part Sync, buyers, or suppliers) is liable for failure to perform obligations due to uncontrollable events:

• Natural Disasters: Floods, earthquakes, storms, etc.
• Pandemics: COVID-19 and other public health emergencies
• War/Armed Conflict: War, terrorism, civil unrest
• Strikes/Industrial Action: Labor disputes affecting operations
• Government Restrictions: Lockdowns, trade restrictions, regulatory changes
• Platform Outages: Due to external factors (DDoS attacks, infrastructure failures)
• Utility Failures: Power outages, internet disruptions

Example: If government lockdown prevents supplier from accessing stock, supplier not liable for delivery failure during that period.

Indemnification

Users Indemnify Part Sync For:

• Third-party claims arising from user's conduct on platform
• Breach of terms and conditions
• Violation of laws or regulations
• Infringement of intellectual property rights
• Regulatory fines due to user's non-compliance (e.g., ELV violations by dismantlers)

Part Sync Does NOT Indemnify Users For:

• Platform failures or downtime
• Data breaches (beyond Part Sync's reasonable control)
• Transaction disputes between buyers and suppliers
• Third-party actions (courier failures, manufacturer defects, etc.)

Exclusions and Limitations

Consumer Rights

Nothing in these terms affects your statutory rights under UK consumer protection law. If you are a consumer (not a business), certain protections cannot be excluded or limited.

Related Policies

• Buyer Terms & Conditions
• Supplier Terms & Conditions
• Warranties Policy
• Dispute Resolution
• Acceptable Use Policy

Contact Us

If you have any questions about liability and disclaimers, please contact us:

Email: info@partsync.co.uk

Phone: 01282 911310